booked.net é seguro?

A friend of mine just made a hotel reservation via this. It showed "free cancellation" but as soon as she entered her credit details, it changed into "non-refundable" and the sum increased! Hopefully she can reclaim her money back from MasterCard, but I would avoid this site.

If anyone has fallen upon this site looking for a hotel then I would avoid. I Booked hotels in Manchester City Centre with this company in advance as I was going to see a concert there next year. The hotels quickly sold out in the next few days and then I was emailed to be informed that there was a "technical error" on their site and I was actually reserved for a hotel approx 15 miles outside of the City Centre. They offered me 2 choices: 1) keep the hotel (Pointless as it would cost £100s in taxis getting to and from the venue) 2) A refund At this point other hotels had sold out or were £100+ more expensive compared to the day I booked with booked.net In the end they refunded me but have not refunded card costs that I incurred for the booking. All in all using www.booked.net has been an expensive mistake that will now cost £100s so please read this in advance of using them and don't be a fool and make the same mistake as me Hope this helps other people. Thanks