Безопасен ли metlife.co.uk?

I have worked for some terrible insurance companies in the past who's site is rated as excellent. I am a bit confused as to why metlife has been registered as poor, when I find them to be a very professional and trustworthy. The entire workforce in the UK is trained to the highest standards were integrity is more important than volume...very refreshing from past employers. I can only imagine that the person or persons who have rated this site poor must of had a bad experience or possibly just did not understand what they were covered for..perhaps denied a claim??