This is a site for the Helpshift company and I do not see any reason that the site should be marked as poor. It fulfills what is advertises - front page for the company with all the details of the companies products and its pricing and licensing information.
As a pure information and ecommerce site for a business that builds mobile support software I do not see any reason why this site is not trustworthy.
Helpshift is a completely legit site. It belongs to a SF based enterprise SaaS software company.
Some links:
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Disclaimer: I am co-founder at Helpshift. I can be reached at ***** if there are any questions.