Is herbspro.com Safe?

tl;dr version: Terrible communication, nothing in stock, does not answer emails, refused to give me a refund multiple times, had to threaten to file claims to receive a refund. Long version: I placed an order totaling a couple hundred dollars with herbspro. They immediately charged my card for the amount and the charge went through shortly after. Days pass, I don't hear anything, so after about 4 days I contact them through their site using the "chat" feature. I am told that my order will ship "today or tomorrow." I wait. Today passes. Tomorrow passes. I receive nothing. I wait4 more days. Nothing. I send 2 emails, no response. Finally, 11 days after placing the order, I use the chat feature on their site and ask why no one has gotten back to me and why the order has not been shipped. I am told there was a "delay with the manufacturer." I told them that their site says that their items are in stock and ship within 5 business days. I am again told that my order will ship "today or tomorrow" and that this is the "first time" this has ever happened with them. Google reviews of this place and you will see that this happens all the time. It seems to be very common. I called them on the lie and told them I want a full refund. THEN they started asking if they can ship the part of the order they have. I said no, I want a refund. Then they ask if they can ship the items they have. I said I can't trust them and do not even know what items they actually have and that I want a full refund. They then ask me to call, I say no, that I want a refund. There is silence. They ask again if they can ship part of my order. I ask what part, how long it will take, and how long it will take for a refund for the rest to be processed. They say they will ship right now and the rest will ship tomorrow. I tell them they aren't answering my questions and that I want a full refund. They repeated that they have "never" had this problem before. I then posted links to several places on the internet where reviewers detail the same problems (which I wish I would have seen before ordering) and ask for a refund AGAIN. They said they are checking with the manager about a shipping credit. I stated again that I asked for a refund and FINALLY they said they would cancel my order. They said I will receive my refund in "a day or two." I really hope that's correct this time. I will be filing a BBB claim if I don't receive a refund in 2 days.

Whipping cost goes up for each additional unit, not in proportion to weight. Trues cost is not a value, there is obviously a large "handling" component to the shipping cost. The affiliate banners on the site seem to indicate that you may want to investigate before buying from this merchant. Site just looks iffy with all the blinking sections. Did not buy, as other vendors with good ratings offered better price considering shipping.

I product I've order got in my mailbox without any problem. But the $10 cash back website (freeshipping) on their invoice is actually a scam. You have to become a member and pay $12/mo without your authorization before you can get $10 back on each shipment. And there is no way to cancel the membership. Check WOT's rating and see it yourself. Conclusion: Good site with scam link on their invoice.